Refund policy

Returns & Exchange Policy

Because every La Gracy piece is made to measure and crafted specifically for you, we're unable to accept returns or exchanges for change of mind, sizing, or fit preference once production has begun.

Cancellations
Orders may be cancelled for a full refund within 24 hours of placing the order, provided production hasn't started. Once your garment is in production, the order can no longer be cancelled.

Damaged or Defective Items
If your order arrives damaged, defective, or significantly different from what was agreed during consultation, please contact us at info@lagracy.com within 48 hours of delivery with photos or video of the issue. We'll arrange a repair, remake, or refund at our discretion.

Alterations
We're happy to discuss minor fit adjustments after delivery — reach out to us and we'll guide you through the process based on your specific garment.

Refunds
Approved refunds are issued to your original payment method within 7–10 business days.

For any questions about an order, write to us at info@lagracy.com.